Your Cart is Empty
Shipping
INSTRUMENTS AND AMPLIFIERS
Shipping rates are shown when you take an item into the shopping cart and enter your address. You do not need to complete an order to see the freight rates.
We do our best to keep shipping costs to a minimum by absorbing what we can.
Heavy items may incur additional freight charges, based on courier rates. We will always notify you if there is an issue and offer a full refund or arrange alternative delivery options.
All strings and accessories will be shipped with tracking via courier or Australia Post. Other items including guitars and amplification equipment will be shipped using our courier service providers, with a tracking number and signature on delivery. Please note that all instruments, amplifiers and large items will require a signature on delivery. We cannot give authority to leave an item without a signature
Occasionally, due to issues with delivering to remote or unusual destinations, we aren't able to offer shipping. We reserve the right to cancel an order if freight costs are exessive. We will always notify you if there is an issue and offer a full refund or arrange alternative delivery options.
Unsing Studio 19 Rental for purchases will incur a freight charge, we will notify you of the freight after approval
Its a vast country and unfortunately freight costs have increased significantly. If we see an issue we will contact you to discuss and we will always offer a full refund.
Feel free to contact us if you have an inquiry regarding freight
Returns
You are entitled to a refund OR repair OR exchange OR credit if the products you’ve bought are:
When you buy, you should choose carefully. You don’t automatically get a refund for simply changing your mind.
If you have a item that you are wanting to return you may REQUEST a return by emailing us at info@basscentre.com.au or call 03 9696 6561.
Requesting a return does not automatically mean that we will accept the return. We need to assess the situation and then we will respond with the course of action to be taken.
Returns will attract a 8% restocking fee and freight costs if there is no fault with the product.
Requests for returns will only be accepted within 5 days of you receiving the goods unless you have a warrantee claim. You will be responsible for return shipping costs unless the product was shipped by us incorrectly. Credits and refunds are limited to the cost of the goods excluding freight charges.
Cancellations
Order Cancellations will incur a 3% Cancellation Fee. This is due to the banking fees that we incur on every transaction, we can not recover these fees from financial institutions. The 3% Fee is to cover the costs that we incur by these institutions.
Delivery Times
All delivery times are estimates only. We can not be responsible for any delays that are outside of our control. Most deliveries of items that we have in stock occur within 7 days with most East Coast capital city deliveries taking 1-5 days. We endeavour to give you the most accurate information in relation to delivery times. We will not accept an order cancellation due to a delivery delay.
Special orders, custom orders and non stock items that are ordered from overseas have an "estimated" delivery date. We will not be held responsible if these dates are not met by our suppliers, and a failure to deliver goods by a particular date will not be accepted as a reason for an order cancellation unless agreed to by The Bass Centre.