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FREQUENTLY ASKED QUESTIONS (and answers!)
Q. Is Bass Centre a physical shop?
A. You bet! We are at 206 Park St South Melbourne, we have been here for nearly 30 years. You are welcome to come in and try out gear, talk bass gear and even buy something if the mood grabs you. We are open Monday - Friday 10-6pm, and Saturdays 10-4pm. You can call us on 03 9696 6561 or email us at info@basscentre.com.au
Q. Why should I buy from Bass Centre?
A. Bass Centre is Australia's only dedicated bass store. We offer expert advice and guidance in getting you the gear that you need. Unlike most stores that like to list every bass under the sun on their websites, but only actually stock a couple, we keep around 400 basses in stock as well as amps, cabinets, effects/pedals and accessories. We are dedicated to the same thing that you are.....BASS!!
Q. Do you deliver Australia Wide?
A. Yes, we ship everyday to all over Australia using courier services and Auspost. Everything is fully insured for you at no extra cost. Further shipping information can be viewed HERE.
Q. Why does it say "Email Us for Availability"
A. Stock on many instruments is limited, there is no warehouse stacked to the rafters with Fender Jazz basses or hundreds of a particular brand of bass amp....we are not selling Apple iPhones. Often when we sell a product we are then forced to wait on more production to arrive in the country. If you see a product with "Email Us for Availability" please shoot us an email, alternatively enter your email address in the "Tell me when this is Available" and we will get back to you with an ETA on the next available
Q. How do I pay for my order?
A. Complete payment and ordering information can be viewed HERE. You can pay using your credit card, PayPal or by funds transfer. If you are doing a funds transfer our bank details are: Bass Centre BSB 083155 Acc. 518378534
We are now also offering Zip Money in store and online, and Afterpay online.
Q. What is Zip Money?
A. We can offer you up to 6 months interest free if you select Zip Money as the payment option when you are in the checkout. Simply hit the link and fill out the application. Orders under $1000 are eligible for 3 months interest free, orders over $1000 can be 6 months interest free. There is no catch, you cam get your bass gear now and pay for it later. Pay off the amount within the time frame and it is completely interest free.
Q. How do I make payments on my Order or Layby?
A. You can make payments HERE. Alternatively you can email us with the amount that you want to pay towards your layby or order, and we will generate an invoice for you and send it to you. You can simply pay this invoice via our website by your choice of payment method (credit card, PayPal, funds transfer).
Q. How do I track my order?
A. We will send you tracking details as soon as your order is dispatched, and you can track it as it travels to you. If there are any issues you can always email or call us and we will follow it up for you.
Q. Do we offer lessons?
A. No, unfortunately we simply do not have the space to accommodate teaching rooms. We have a list of recommended teachers on the 'Tuition' page under the 'Info' tab on this website.
Q. Does Bass Centre accept Trade-ins?
A. Email us photos of your bass or amp gear, as well as what item you would like to trade it for and we can get back to you with a trade-in value.
Q. Can I sell my gear at Bass Centre on Consignment?
A. Yes, we can sell your gear on your behalf, we 25% commission off the sale price for items under $1000 and 22% on everything above $1000. We are selective in what we take so please email us the details and we can work it out from there.
Q. Is this bass available left handed?
A. Probably not - we have a left handed page on the site that shows what we have and what we can get. We know it's tough being a lefty, but there are some manufacturers who offer custom left hand builds such as Warwick and Sandberg, as well as many models from Musicman, Fender, Ibanez and Cort.
Q. Can you give me the actual weight on a particular bass?
A. Yes, we have scales and are happy to weigh instruments for customers.
Q. How come you guys are so helpful?
A. We are simply good people trying to help you out on your bass journey :)