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Shipping
All string orders and
accessories will be shipped using Australia Post. Other items
including Bass guitars and amplification equipment will be shipped
using our courier service providers. Deliveries to major capital
cities are usually within 2 business days, regional areas and WA
deliveries are usually within 5 working days. The Bass Centre
is located at 206 Park St. SouthMelbourne, Victoria, Australia. We
ship daily at 2pm (Monday to Friday) excluding Victorian public
holidays. If you require more info on shipping to your area please
contact us via info@basscentre.com.au or by
phone 03 9696 6561
Returns
You are entitled to a refund OR
repair OR exchange
OR credit if the products you’ve bought are:
• faulty
• significantly different to those shown or described to you
• not doing what they’re supposed to do.
When you buy, you should choose carefully. You don’t
automatically get a refund for simply changing your
mind,
If you have a item that you are
wanting to return you may REQUEST a return by emailing us at info@basscentre.com.au or call
03 9696 6561.
Requesting a return does not
automatically mean that we will accept the return. We need to
assess the situation and then we will respond with the course of
action to be taken.
Requests for returns will only
be accepted within 7 days of you receiving the goods unless
you have a warrantee claim. No returns will be accepted
unless we are contacted first. You will be responsible for
return shipping costs unless the product was shipped by us
incorrectly. Credits and Refunds are limited to the cost of the
goods excluding freight charges.
Delivery
Times
All delivery times are
estimates only. We cannot be held responsible for any delays
that are outside of our control. Most deliveries of items that we
have in stock occur within 7 days with most East Coast capital city
deliveries taking 2 days. We endeavour to give you the most
accurate information in relation to delivery times.
Special Orders, Custom Orders
and non stock items that are ordered from Overseas have an
estimated delivery date. We will not be held responsible if these
dates are not met by our suppliers and a failure to deliver goods
by a particular date will not be accepted as a reason for an order
cancellation unless agreed to by The Bass Centre | 